I can understand the lack of amenities in the hotel for example no kettle, coffee or tea bags in the room, no toilet for customers who are waiting but not for the receptionist. Whenever I have a business meeting with my bf in Newcastle, he always books this one as the location is perfect but for several of time I have the same problem and unpleasantness with the receptionist. Her name is Shahib or something starts with Sha I can't see clearly.
But when the first we step in, no welcoming, just a rude attitude look at me, I come over and ask kindly hi we came for checking in (it 12:00pm at that time), she says ok and ask do you have booking early I said no, then she stop talking look at me was like ok if you don't book check in early then why you here bother me, and I have to say ok so it 3pm, I understand. She can even say checking in at 3 so you will have to wait.
Then we sit there and wait, she and her coworkers are laughing, talking loudly. Then I am not happy, my bf goes inside and asks to cancel the booking, she says ok if you cancel you still get charged, my bf was upset. Then I ask very gently Do we have the toilet for customers here while we wait, she just says no and that it. After that she let us check in early again with the boss and owning the whole Newcastle attitude.
Then I was not about to take it personal and put on review but the day we checked out, I took the key, politely went to the receptionist and said "Hi, I would like to..." She doesn't even look at me or let me complete the word she looks in her phone saying thank you out loud just to get me to put the key and go quick. I stayed in this hotel 5 times and exactly 5 times felt unpleasant with customer service here. This hotel is fine, but the most simple thing for the hotel business and the most priorities is customer experience but you do not do well which made some of my 訂房網站 uncomfortable. I am nobody to judge how is anyone's attitude but at least done the work as it should be. Other than that hotel was clean, tidy and the bed was really comfy.
訪客用戶
家庭出遊
帶窗家庭三人間
入住於2025年05月
4.5
很好
評價於:2025年06月01日
Google location for bars and restaurants near quieside
Staff are really friendly and there to help 24 hours a day
KiwiChu
獨自出遊
雙人床房(帶窗)
入住於2025年04月
3.7
評價於:2025年04月24日
They have a good bathroom, which is clean and tidy. Although the view is not very good, the price is friendly , definitely will book again if I travel to Newcastle
訪客用戶
夫妻/情侶出遊
高級雙床房
入住於2025年07月
4.2
很好
評價於:2025年07月07日
the hotel is about 12-15 mins walk from the Newcastle central station, and 5 mins walk from the Gateshead millenium bridge. The room is on the small side but this is expected considering the price. The reception staff is friendly. The room itself comes with basic facilities but sufficient. The only thing is, the hotel charges you £5 per luggage stored at the hotel.
訪客用戶
家庭出遊
雙床房(帶窗)
入住於2025年04月
5.0
超讚
評價於:2025年04月30日
Located close to the river and the city centre, it's a great spot to spend the night
訪客用戶
獨自出遊
雙人床房(無窗)
入住於2025年03月
3.2
評價於:2025年03月26日
It's clean and convenient. good value for money. Highly recommend for solo travelling. Do forget to bring your own water.
I can understand the lack of amenities in the hotel for example no kettle, coffee or tea bags in the room, no toilet for customers who are waiting but not for the receptionist. Whenever I have a business meeting with my bf in Newcastle, he always books this one as the location is perfect but for several of time I have the same problem and unpleasantness with the receptionist. Her name is Shahib or something starts with Sha I can't see clearly.
But when the first we step in, no welcoming, just a rude attitude look at me, I come over and ask kindly hi we came for checking in (it 12:00pm at that time), she says ok and ask do you have booking early I said no, then she stop talking look at me was like ok if you don't book check in early then why you here bother me, and I have to say ok so it 3pm, I understand. She can even say checking in at 3 so you will have to wait.
Then we sit there and wait, she and her coworkers are laughing, talking loudly. Then I am not happy, my bf goes inside and asks to cancel the booking, she says ok if you cancel you still get charged, my bf was upset. Then I ask very gently Do we have the toilet for customers here while we wait, she just says no and that it. After that she let us check in early again with the boss and owning the whole Newcastle attitude.
Then I was not about to take it personal and put on review but the day we checked out, I took the key, politely went to the receptionist and said "Hi, I would like to..." She doesn't even look at me or let me complete the word she looks in her phone saying thank you out loud just to get me to put the key and go quick. I stayed in this hotel 5 times and exactly 5 times felt unpleasant with customer service here. This hotel is fine, but the most simple thing for the hotel business and the most priorities is customer experience but you do not do well which made some of my 訂房網站 uncomfortable. I am nobody to judge how is anyone's attitude but at least done the work as it should be. Other than that hotel was clean, tidy and the bed was really comfy.
訪客用戶
家庭出遊 帶窗家庭三人間
入住於2025年05月
4.5
很好
評價於:2025年06月01日
Google location for bars and restaurants near quieside
Staff are really friendly and there to help 24 hours a day
KiwiChu
獨自出遊 雙人床房(帶窗)
入住於2025年04月
3.7
評價於:2025年04月24日
They have a good bathroom, which is clean and tidy. Although the view is not very good, the price is friendly , definitely will book again if I travel to Newcastle
訪客用戶
夫妻/情侶出遊 高級雙床房
入住於2025年07月
4.2
很好
評價於:2025年07月07日
the hotel is about 12-15 mins walk from the Newcastle central station, and 5 mins walk from the Gateshead millenium bridge. The room is on the small side but this is expected considering the price. The reception staff is friendly. The room itself comes with basic facilities but sufficient. The only thing is, the hotel charges you £5 per luggage stored at the hotel.
訪客用戶
家庭出遊 雙床房(帶窗)
入住於2025年04月
5.0
超讚
評價於:2025年04月30日
Located close to the river and the city centre, it's a great spot to spend the night
訪客用戶
獨自出遊 雙人床房(無窗)
入住於2025年03月
3.2
評價於:2025年03月26日
It's clean and convenient. good value for money. Highly recommend for solo travelling. Do forget to bring your own water.
匿名用戶
家庭出遊
家庭四人房
入住於2025年07月
1365172****
獨自出遊
雙人床房(帶窗)
入住於2025年09月
Kafeialibaba
家庭出遊
雙人床房(帶窗)
入住於2025年12月
Jingtouguandeguan
夫妻/情侶出遊
雙人床房(無窗)
入住於2025年04月
mi21
商務出差
雙人床房(帶窗)
入住於2025年09月
訪客用戶
家庭出遊
帶窗家庭三人間
入住於2025年05月
KiwiChu
獨自出遊
雙人床房(帶窗)
入住於2025年04月
訪客用戶
夫妻/情侶出遊
高級雙床房
入住於2025年07月
訪客用戶
家庭出遊
雙床房(帶窗)
入住於2025年04月
訪客用戶
獨自出遊
雙人床房(無窗)
入住於2025年03月
匿名用戶
家庭出遊 家庭四人房
入住於2025年07月
1365172****
獨自出遊 雙人床房(帶窗)
入住於2025年09月
Kafeialibaba
家庭出遊 雙人床房(帶窗)
入住於2025年12月
Jingtouguandeguan
夫妻/情侶出遊 雙人床房(無窗)
入住於2025年04月
mi21
商務出差 雙人床房(帶窗)
入住於2025年09月
訪客用戶
家庭出遊 帶窗家庭三人間
入住於2025年05月
KiwiChu
獨自出遊 雙人床房(帶窗)
入住於2025年04月
訪客用戶
夫妻/情侶出遊 高級雙床房
入住於2025年07月
訪客用戶
家庭出遊 雙床房(帶窗)
入住於2025年04月
訪客用戶
獨自出遊 雙人床房(無窗)
入住於2025年03月